Applian User Experience: Building a Successful Video FAQ

Before video capture was even considered, business owners got by with FAQs as a method of providing information for the ease of consumers. But there was always something that could be improved – people see an email address and would prefer to have an answer from the providers themselves. This was the case for Eric Ilasenko, owner of our powerful Replay Video Capture tool.

A professional photographer, Eric came across one problem repeatedly:

“As a professional photographer selling studio portraits of adorable little dancers online, I was spending way too much time having to answer the same questions by phone and in emails from parents who just could not seem to understand how to use the online proofing service that hosts and sells our images. I’m talking an hour or more a day spent answering calls or emails – despite having a FAQ on our site that described everything in detail.”

Then there came the solution – Eric decided to use our Replay Video Capture to record a full-screen demo, displaying a step-by-step instruction process for his audience. This video was then posted to the FAQ page as a contribution to the text.

Replay Video Capture is the best way to make a production quality video recordings from hard-to-record sources. It’s widely used to record online video content or to convert movies to high quality. For Eric, it’s been perfect for utilizing Keynote and multimedia presentations as it’s easy to use with the fully automated screen.

After the video went live on his photography site, Eric said:

“There was about a 75% drop in emails/calls, which left me, an overworked sole proprietor, more time to do the important stuff I need to be doing to help grow my business!”

How Does Replay Video Capture Work?

Replay Video Capture can expertly record streaming online video (and any other video playing on your screen) with perfect quality. If you can watch it, you can save it! Record video from ANY web site regardless of format.

Replay Video Capture is especially well suited for recording:

  • Movies and streaming videos
  • Webinars and online video conferences
  • Skype and Google Hangouts
  • Presentations and documents

After recording, you can save as just about any file format and access anytime, anywhere! As Eric says:

Love my Applian Capture Suite software big time :-)”

Want to try Replay Video Capture for yourself? Click the big buttons below to download the program for Windows or Mac.

Get RVC for Windows     Get RVC for Mac

 

Questions? Ask away!

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